New Registration

The permit registration page accepts a new citizen’s required details for accessing the False Alarm Citizen website. It is essential for every citizen to review and accept all instructions before entering required details. These instructions generally include, (1) Permit information, (2) Responsibility of the alarm users, (3) Violations, (4) Service fees, and (5) Important instructions while completing the registration form.

Note: The registration instructions might vary for every permit citizen website.

Perform the following steps to register for the Permit Citizen website:

1. In the Citizen Login page, click Sign Up to display Instructions for Alarm Users section.

2. Review the registration instructions.

3. Select I have read the above information check box and click Submit to display the Registration page.

Note

• Fields indicating * (asterisk) are mandatory.

Permit Information

This section seeks the citizen to enter its personal details that include, (1) Site type, (2) Permit type, (3) Name, (4), Location, and (5) Full address. The site type implies the place for which the permit for the alarm is required. The values for the field are Residential, Commercial or Government. In addition, the permit type field allows the citizen to select the type of alarm permit. The two permit types include Burglar and Panic/Holdup.

Notes:

• Panic/Holdup permit type is unavailable for the citizen selecting Site Type as Residential.

• It is mandatory for the citizen to enter and validate the location field.

Perform the following steps to enter the permit information:

1. From the Site Type box, select the site type.

2. In the Location box, enter the site location and click Validate Location to check the authenticity of the location.

Billing Information

This section seeks the citizen to enter the billing address. A citizen can select the Same as Permit Information check box to have the bills sent to the same address as mentioned in the Permit Information section.

Type of Alarm and Alarm Company Information

The alarm and alarm company information includes (1) the alarm type, audible or silent, (2) types of subscribed alarm, Burglary, Panic, and Robbery, (3) Alarm company address, (4) License details, (5) Organization responsible for maintaining the alarm, (6) Assigned organization to install the alarm, and (7) Alarm alert details.

Notes:

• Audible alarms trigger the siren to notify the Concerned Department and the False Alarm website.

• On the other hand, Silent alarms only notify the Concerned Police Department.

Permit Holder Information

The section enables the citizen to enter the permit holder’s personal contact information.

A permit holder is responsible for maintaining premises, alarm system operations, and paying assessed service fees or fines. For a residential alarm, head of the household or any responsible adult can be the permit holder and for a business alarm, this responsibility can be handled by the owner, manager, security director, building manager, or any responsible individual designated by the owner.

A citizen can select the Same as Permit Information check box to keep the same information as mentioned in the Permit Information section.

Contact Persons

This section allows the permit holder to add contact details of an individual who can be contacted during an emergency and is able to reach the location within 20 minutes when required by the Police Department. The individual details include (1) Name, (2) Address, (3) Contact numbers, and (4) Email address.

A contact person has the following authority:

• Is always be available to answer the alarm and respond to police department calls.

• This individual must have access to the building and the alarm

• Is prepared to deactivate or repair any malfunctioning alarm, or provide security to the building.

• A contact person can be a close neighbor, friend, or relative - or the alarm company representative if the alarm company is willing to send someone with those qualifications.

The system allows the citizen to add one or more contact persons and all must match the criteria and would have the same authority.

Note: It is essential for the permit holder to add a minimum of one contact person.

Perform the following steps to add a contact person:

• In the Contact Persons fields, enter the required values and click the Add button to add the contact person’s details.

Special Medical Concerns and Pet Information

This section seeks the permit holder to specify all medical concerns and pet information in the alarm site. This information would help the police department in preparing the rescue operation in the advent of burglary, panic, or any other incident reported via the installed alarm.